Drop-Ship Kits Today – Our Current GI-MAP Turnaround Time: 7–10 Business Days

 
 

Lab Mailing Address

5895 Shiloh Rd Ste 101
​Alpharetta, GA 30005

 Inquiries: cs@diagnosticsolutionslab.com
 Phone: 877.485.5336
 Fax: 470.239.5017
 

Please use the button below if you are interested in setting up an account or ordering test kits.

Account Setup

Patient FAQs

Can I order testing directly from Diagnostic Solutions?

  • A physician’s order is required to order testing from Diagnostic Solutions Laboratory.
  • Please contact our customer service team for questions about ordering.

Do you provide results directly to patients?

  • Diagnostic Solutions recommends receiving your results through your clinician to help in understanding/interpreting the meaning of the results.
  • If you choose to receive your results directly from DSL, please contact a member of our customer service team.

What does <dl signify on my GI-MAP report?

  • <dl indicates "less than detectible limit."

What are the sample collection requirements?

  • All our collection kits come with easy to follow instructions for the patient.
  • Please check with your provider for any special instructions.

Additional stool collection instructions

How much stool is required to be provided for testing?

  • Please fill the vial to or slightly above the FILL Line indicated on the vial label. 
  • Use the spoon attached to the inside of the vial lid.

Do I need to stop taking any of my medications before I collect my GI-MAP sample?

  • No. Please continue taking all medications unless otherwise directed by your provider.

Absorbent Material missing

  • The absorbent material is not required, but you can substitute it with a napkin/paper towel.

My collection kit did not include a Test Requisition Form.

  • Patient should call the ordering clinician for a Test Requisition Form.
  • Check email as some providers will email requisition forms to patients.

I spilled some of the liquid from the collection vial. What should I do?

  • If you only spilled a small amount, you can still use the vial.
  • If you spilled a large amount or you feel you need a new vial, please contact your clinician, or call Diagnostic Solutions for a replacement vial.

I accidentally threw out the collection kit box. Can I use different box?

  • Yes, use any clean small box.

I sealed the shipping bag but forgot to put the paperwork in the kit. Can I reopen it?

  • Yes, just tape it closed securely before shipping.

Is the patient responsible for postage?

  • U.S. – No, collection kits include a pre-paid 2 business day return label if mailed within the U.S.
  • International – International customers must pay for shipping unless prior contract exists.

Can I drop off my collection kit at a local FedEx office?

  • Yes, please follow the packing and shipping instructions provided with the collection kit.

Can I ship my stool specimen on Friday?

  • Yes, it is ok to ship stool specimens to us on Friday. The lab receives specimens 5 days a week. We only require that the specimen be received within 6 days after collection.
  • Keep sample refrigerated if it is collected over the weekend and ship promptly on Monday.

Are you In-Network with insurance companies?

  • We are not contracted with any commercial insurance plans.
  • We are considered Out-of-Network. However, many plans recognize our specialized testing.
  • We are a Medicare provider.

Will my insurance cover the GI-MAP?

  • We are out-of-network for insurance but will file with your insurance company.
  • Coverage varies depending on insurance plan. Your plan must have out-of-network coverage.
  • ICD10 codes to prove medical necessity for testing must be provided by ordering provider.
  • Please send copy of insurance cards (front and back) in with sample.
  • CPT Codes for testing are common and recognized in the U.S.
  • We do ask for a deposit when filing with your insurance.
  • Insurance payment will vary depending on the patient’s insurance plan.
  • Laboratory deductibles, in- /out-of-network requirements, and the patient’s insurance recognizing the medical necessity (ICD10 codes) specified by the provider can impact reimbursement.

Will Medicare cover the GI-MAP?

  • Ordering provider must be an MD, DO, NP or PA.
  • Ordering provider must be PECOS certified.
  • We are a Medicare provider and will file with Medicare.
  • Coverage varies depending on the type of Medicare Plan.

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