Drop-Ship Kits Today - Our Current GI-MAP Turnaround Time: 7–10 Business Days

 
 

Lab Mailing Address

5895 Shiloh Rd Ste 101
​Alpharetta, GA 30005

 Inquiries: cs@diagnosticsolutionslab.com
 Phone: 877.485.5336
 Fax: 470.239.5017
 

Please use the button below if you are interested in setting up an account or ordering test kits.

Account Setup

Billing Policies

Insurance Filing

Diagnostic Solutions Laboratory is not contracted with any commercial insurance company and is considered Out-of-Network. To determine whether a claim may be covered please contact your insurance provider. If you are concerned that a claim may not be covered you can choose to prepay for your testing and we will provide you with a statement that you may then submit to your insurance provider for coverage determination and if approved, payment directly to you.

Diagnostic Solutions can bill your primary and if needed, your secondary insurance company for testing on your behalf. In order to have Diagnostic Solutions bill your insurance company, a deposit for services is required. Your physician will inform you of the deposit amount based on the test ordered.

Claims will be submitted at regular list price. You will be responsible for any deductible, co-pay, co-insurance, non-covered or disallowed services. If your Insurance company does not pay out the total billed by Diagnostic Solutions Laboratory, you will be responsible for the remaining amount.

In order for Diagnostic Solutions Laboratory to submit claims on your behalf, please be sure to fill out the Test Request Form completely and include all Insurance information. If possible, send in a copy of your Insurance cards (front and back). Also, be sure that your physician has completed the ICD coding section. Missing information may resolve in denial of claim/payment.

Deposit payments can be made by check, money order or major credit card. If you chose to pay the deposit amount by credit card, be sure the card holder signs the authorization to bill, in the credit card section of the Test Request Form. Missing information may delay testing.

Please be aware that we are out-of-Network with all commercial Insurance carriers, but as a courtesy, we will verify and file your claim with your insurance carrier; however, we cannot guarantee payment. You are responsible for payment of any deductible, co-payment/ co-insurance, and any non-covered services.

Many Insurance companies have additional stipulations which may affect your coverage. If your insurance company denies any part of your claim or if you or your provider fail to include information needed to file, payment will be expected from you.

Verification is only an explanation of Benefits based upon information that we received from your insurance carrier. It is not a guarantee for payment. Please contact your insurance carrier directly to confirm your individual benefits for out of network testing services.

 

Prepayment/Prompt Pay Price

Diagnostic Solutions Laboratory offers discounted cash pricing for testing services. For pricing please contact your ordering physician. Payment for testing must be included at the time the sample is submitted. We accept check, money order and major credit cards. Please be sure to check the payment option of your choice on the Test Request Form. If you choose to pay for your test by credit card, be sure the card holder signs the authorization to bill, in the credit card section of the Test Request Form. An itemized receipt will be mailed to the card holder by request. This receipt can be filed with your insurance company for benefits determination.

 

How to Pay Your Bill

If you are a practitioner or patient wishing to make a payment, you may either call us and provide your credit card information over the phone or mail your check directly to us.

  • Pay by Phone: 877.485.5336
  • Mail in Payments: Diagnostic Solutions Laboratory, 31 Lupi Ct., Ste 250, Palm Coast, FL 32137

 

Questions About Your Bill?

Please call us at 877.485.5336 if you have questions about your bill. Medical billing can be complex, especially when insurance is involved. We are here to help!

 

Medicare

Diagnostic Solutions Laboratory is a participating provider for Medicare. In order to submit claims to Medicare be sure to check the Medicare billing option on the Test Request Form and provide your Medicare information in the Primary Insurance section. If you have a Medicare supplement policy, you can provide that information in the Secondary Insurance section.

Please note that Medicare will only accept claims ordered by Medicare participating providers, which are PECOS certified. In most cases Medicare will only process claims ordered by the following clinicians, MD, DO, PA and NP.

Medicare Advantage/Replacement plans are treated as commercial insurances, please follow Insurance Filing instructions. In order for Diagnostic Solutions Laboratory to submit claims on your behalf, please be sure to fill out the Test Request Form completely and include all Insurance information (Include copy of Insurance cards). Also, be sure that your physician has completed the ICD coding section. Missing information may resolve in denial of claim/payment.

 

Canceling or Changing Ordered Testing

Canceling or changing any ordered testing must be done by the ordering provider – before results are reported. Once results have been reported, charges for the ordered test will occur.

 

Professional Billing

Professional billing is available for qualified physician accounts. For details please contact the Customer Service Department at 877.485.5336.