Lab Mailing Address
5895 Shiloh Rd Ste 101
Alpharetta, GA 30005
Please use the button below if you are interested in setting up an account or ordering test kits.
Diagnostic Solutions can bill your primary and if needed, your secondary insurance company for testing services. In order to have Diagnostic Solutions bill your insurance company, a deposit for services is required. Your physician will inform you of the deposit amount based on the test ordered.
Claims will be submitted at regular list price. You will be responsible for any deductible, co-pay, co-insurance, non-covered or disallowed services as determined by your insurance company. If the total of payments received by your insurance company and your deposit exceed the total billed, a refund for the difference will be issued.
We are not contracted with any commercial insurance company and are considered Out-of-Network. To determine whether a claim may be covered please contact your insurance provider. If you are concerned that a claim may not be covered you can chose to prepay for your testing and we will provide you with a statement that you may then submit to your insurance provider for coverage determination and if approved, payment directly to you.
In order for DSL to submit claims on your behalf, please be sure to fill out the Test Request form completely. Including all of the insurance information. Also, be sure that your physician has completed the ICD coding section. Deposit payments can be made by check, money order or major credit card. If you chose to pay the deposit amount by credit card, be sure the card holder signs the authorization to bill, in the credit card section of the Test Request form. Missing information may delay testing.
Prepayment/Prompt Pay Price
Diagnostic Solutions Lab offers discounted cash pricing for testing services. For pricing please contact your ordering physician. Payment for testing must be included at the time the sample is submitted. We accept check, money order and major credit cards. Please be sure to check the payment option of your choice on the Test Request form. If you choose to pay for your test by credit card, be sure the card holder signs the authorization to bill, in the credit card section of the Test Request form. An itemized receipt will be mailed to the card holder by request. This receipt can be filed with your insurance company for benefits determination.
How to Pay Your Bill
If you are a practitioner or patient wishing to make a payment, you may either call us and provide your credit card information over the phone or mail your check directly to us.
- Pay by Phone: 877.485.5336
- Mail in Payments: Diagnostic Solutions Laboratory, 31 Lupi Ct., Ste 250, Palm Coast, FL 32137
Questions About Your Bill?
Please call us at 877.485.5336 if you have questions about your bill. Medical billing can be complex, especially when insurance is involved. We’re here to help!
Diagnostic Solutions Lab is a participating provider for Medicare. In order to submit claims to Medicare be sure to check the Medicare billing option on the Test Request form and provide your Medicare information in the Primary Insurance section. If you have a Medicare supplement policy you can provide that information in the Secondary Insurance section. Please note that in most cases Medicare will only process claims ordered by the following clinicians, MD, DO, PA and NP. Medicare Advantage/Replacement plans are treated as commercial insurances, please follow Insurance Filing instructions. In order for DSL to submit claims on your behalf, please be sure to fill out the Test Request form completely. Including all of the insurance information. Also, be sure that your physician has completed the ICD coding section. Missing information may delay testing of your sample.
Canceling or Changing Ordered Testing
Canceling or changing any ordered testing must be done by the ordering provider – before results are reported. Once results have been reported, charges for the ordered test will occur.
Professional billing is available for qualified physician accounts. For details please contact the Customer Service Department at 877.485.5336.